• What is Interlibrary Loan (Illiad)?
  • Who can use Interlibrary Loan (Illiad)?
  • Why do I need a username and password?
  • What if I forget my password?
  • How is Interlibrary Loan (Illiad) better than traditional ILL systems?
  • Are there any disadvantages to the electronic system?
  • How do I create an account?
  • What are the copyright restrictions for Interlibrary Loan?
  • What Web browser should I use?
  • Is security a problem if I use a public workstation?
  • Why does my browser say youre sending a cookie? Whats in it?
  • What is the Max Cost? Why do I need it?
  • How long will I wait for materials I have requested?
  • Can I do anything to speed up the process?
  • Is there a restriction to the number of requests I can make?
  • Are there any restrictions on what I can borrow?
  • I don't see my older requests when I look at my request history.
  • How am I notified when my materials arrive?
  • How do I obtain my materials? Where do I return them?
  • What is Electronic Delivery?
  • What if I need a thesis or dissertation through UMI?
  • Who do I contact if I have problems with or questions about Interlibrary Loan (Illiad)?
  • What does the status of ___________ mean?
  • Can I request textbooks through Interlibrary Loan?




    Q: What is Interlibrary Loan (Illiad)?
     

    A: Interlibrary Loan (Illiad) is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.
     Top Next




    Q: Who can use Interlibrary Loan (Illiad)?
     

    A: This service is available to all MSU Faculty, MSU Staff, currently enrolled MSU students and students considered to be Distance Learners. This service is not available to alumni, courtesy card holders or other institutions with which the MSU Library has an agreement.

    "Distance Learning" refers to a body of classes taught either off-campus or via some form of technology that does not require the student to attend class on campus.

    Previous Top Next




    Q: Why do I need a username and password?
     

    A: Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

    Your username is your NetID and your password is your NetPassword. No one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

    Previous Top Next




    Q: What if I forget my password?
     

    A: In the event that you forget your password, please contact the ITS Help Desk at (662) 325 -0631 or helpdesk@msstate.edu.
    Previous Top Next




    Q: How is Interlibrary Loan (Illiad) better than traditional ILL systems?
     

    A: The Illiad is better because:
    • You will find it easier to submit your interlibrary loan requests. With Interlibrary Loan (Illiad), you enter your name, address, and other personal information into the system only once, at the time of your first request.
    • Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
    • You can get many of your photocopies more quickly through Electronic Delivery.
    • You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
    • Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

    Previous Top Next




    Q: Are there any disadvantages to the electronic system?
     

    A: Some people might find it troublesome to have to log into Interlibrary Loan (Illiad) using a username and password. We believe this is less trouble than traditional paper and electronic systems, which require you to enter your personal information with each new request.
    Previous Top Next




    Q: How do I create an account?
     

    A: Log in to Interlibrary Loan (Illiad), using your Net ID and Net Password. Fill out your personal account information in your profile by filling in all required fields. Be sure to fill out the information completely and accurately. Be sure you qualify to use Interlibrary Loan (Illiad). If you have questions see FAQ question 2. Once you have filled in all the required fields, click on Submit Information.

    All loans must be picked up at the desk and will not be mailed unless special circumstances exist and mailing has been approved by the Access Services Staff.

    Previous Top Next




    Q: What are the copyright restrictions for Interlibrary Loan?
     

    A: The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyright material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. On of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "Fair Use", that user may be liable for copyright infringement.

    This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.

    This institution reports the use of photocopies and reproductions in excess of allowable limits to the Copyright Clearance Center and pays the copyright fees associated with these articles.

    Previous Top Next




    Q: What Web browser should I use?
     

    A: You need a Web browser that can handle forms, tables, and, preferably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.
    Previous Top Next




    Q: Is security a problem if I use a public workstation?
     

    A: Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
    • Access Interlibrary Loan (Illiad) only from your personal computer or an otherwise secure workstation.
    • When using a public access workstation:
      1. Delete from the history file those pages that contain your personal information.
      2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

    Previous Top Next




    Q: Why does my browser say youre sending a cookie? Whats in it?
     

    A: The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use Interlibrary Loan (Illiad) without any problems.
    Previous Top Next




    Q: What is the Max Cost? Why do I need it?
     

    A: The Max Cost is the maximum you are willing to pay for an article or loan. Most of the libraries we lend from lend items for free, but from time to time these libraries do not have the required materials needed, and we must order from other sources. When you indicate a max cost of $0 and we exhaust the sources that lend for free, your request will be canceled. If you indicate a max cost of more than $0, the number of sources from whom we borrow is increased. We will always try to borrow from our reciprocals (free lending sources) first.

    Most non-reciprocal sources start the fees at $10 with an additional charge per page.

    Previous Top Next




    Q: How long will I wait for materials I have requested?
     

    A: The typical request takes at least seven to ten business days to complete. Requests without proper citations or low max cost could take longer. Also, rare or unusual requests take longer to process. If you have not received your material within fifteen days from ordering, please contact the Access Services Department.
    Previous Top Next




    Q: Can I do anything to speed up the process?
     

    A: Do not use abbreviations unless the source of the citation uses them. If you know what the abbreviation stands for be sure to include the title in its entirety.

    Obtain complete citations from standard biographic sources (i.e. indexes, bibliographies, library catalogs, etc.) and make a note of the source in your request

    Be sure to check the holdings of the MSU libraries. The number one reason for unnecessary delay is that the University owns the material.

    Previous Top Next




    Q: Is there a restriction to the number of requests I can make?
     

    A: No, but be considerate of others. If you have a large number of requests for a grant or research project, submit them over a few days. This will allow the Access Services staff to process not only your orders, but the orders of other patrons as well.
    Previous Top Next




    Q: Are there any restrictions on what I can borrow?
     

    A: The MSU Library adheres to a National Interlibrary Loan Code (1993) that places some restrictions on the materials we can borrow. We do not normally borrow the following:
    • Textbooks used in Coursework
    • Standardized Test preparation books (i.e. LSAT, GRE, GMAT, MCAT, TOEFL, etc...)
    • Non-circulating materials (reference books, rare books, etc…)
    • Audio-visual materials
    • Periodicals (i.e. entire issues)
    • Genealogical materials
    • Computer software
    • Non-circulating theses and dissertations

    Previous Top Next




    Q: I don't see my older requests when I look at my request history.
     

    A: From time to time we purge older records older records from Interlibrary Loan (Illiad). Our policy is to keep requests online for several years in order to comply with record keeping requirements of the copyright law.
    Previous Top Next




    Q: How am I notified when my materials arrive?
     

    A: That depends on how you filled out the Preferred Notification Method field in your profile. We can contact you either by e-mail or phone.
    Previous Top Next




    Q: How do I obtain my materials? Where do I return them?
     

    A: Articles
    Copies of articles are sent to you electronically if you have marked "yes" in your profile for Preferred Electronic delivery (if possible). Otherwise, they are held at Mitchell Memorial Library's Access Services department, at one of the branch libraries, or are mailed as per the user's instructions.

    Loans
    All loans must be picked up at either the Mitchell Memorial Library or at one of the branch libraries. Loans will not be mailed unless circumstances warrant a change in policy. All changes are subject to approval by the Access Services Coordinator.

    Returns
    Materials borrowed through Interlibrary Loan must be returned to the Access Services department located in the Mitchell Memorial Library. Please remember that these materials are on loan from another institution and must be returned on time. Please do not place Interlibrary Loan material in the book drop. If the material is returned by any means other than returning them to the Access Services

    Previous Top Next




    Q: What is Electronic Delivery?
     

    A: Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through Interlibrary Loan (Illiad), we are able to offer you the option of electronic delivery of these articles in PDF format (Adobes Portable Document Format).
    Previous Top Next




    Q: What if I need a thesis or dissertation through UMI?
     

    A: Theses and Dissertations may be purchased through UMI for a fee of $29. This fee must be paid by the requestor and is due at the time of delivery. Once the material is ordered, you are responsible for this fee.
    Previous Top Next




    Q: Who do I contact if I have problems with or questions about Interlibrary Loan (Illiad)?
     

    A: System problems or Interlibrary Loan questions: Access Services office at (662) 325-7678 or e-mail to access@library.msstate.edu.
    Previous Top Next




    Q: What does the status of ___________ mean?
     

    A:

    Awaiting Copyright Clearance

    This article request must be reviewed to determine if any copyright fees need to be paid. The library, not the requesting customer, if required, pays these fees.


    Awaiting Customer Contact

    This requested item has arrived and has been processed by the ILL staff, but we have not yet informed the customer that the item has arrived.


    Awaiting Post Receipt Processing

    This requested item has been received in Interlibrary Loan (Illiad), but has not yet been processed for delivery to the requester


    Awaiting Request Processing

    This requested item has been submitted by the customer and has gone through the copyright clearance process, if necessary. It is now ready to be searched and requested from potential lenders.


    Awaiting Return Label Processing

    The customer has returned this item to the ILL office. It is currently waiting return processing so that it can be returned to the lending library.


    Cancelled By Customer

    The customer has cancelled this request and no longer requires the requested item.


    Cancelled By ILL Staff

    The ILL staff has canceled this request. The reason for this cancellation may be found in Interlibrary Loan (Illiad) by pushing the "View/Resubmit Cancelled Requests" button and looking at the detailed information for the cancelled item.

    Note: If the ILL staff cancels one of your requests, Interlibrary Loan (Illiad) immediately sends you an e-mail message explaining why the item was cancelled.


    Checked out to Customer

    The requested ILL item has arrived from the lending library, has been processed by the ILL staff, and has been checked out by the customer or by one of his/her proxies. Until the item's status is changed to "Item Checked In", the customer is responsible for the item.


    Customer Notified via E-Mail

    The requested item has arrived, has been processed by the ILL staff, and the customer has been notified of it's availability via Interlibrary Loan (Illiad)'s automated E-Mail. This status reflects the customer's preferred notification method (E-Mail) as entered in his/her personal information page.


    Customer Notified via Phone

    The requested item has arrived, has been processed by the ILL staff, and the customer has been notified of it's availability via telephone. This status reflects the customer's preferred notification method (Phone) as entered in his/her personal information page.


    Delivered to Web

    The requested item has arrived, has been processed by the ILL staff, and has been posted to the requesting customer's personal Interlibrary Loan (Illiad) page, where it may be viewed and/or downloaded electronically via Adobe Acrobat.


    In Print Queue

    The requested item has been partially processed by the ILL staff. It is currently awaiting the printing of its Interlibrary Loan (Illiad) identification label.


    In Return Address Print Queue

    The customer has returned the item borrowed from another library to the ILL office. It has been checked in and is awaiting the printing of its return address label.


    Item Checked In

    The customer has returned the item borrowed from another library to the ILL office and the item has been checked in. It is now ready for return processing.


    Item Returned Received

    The item has been returned to the lender.


    Received Incorrect/Partial Item

    An item was received that either does not match the item that was requested or is incomplete. The ILL staff will determine the quickest means to correct this.


    Request Finished

    The entire request process has been completed successfully. Requests with this status are archived under the "View Request History" button.

    Note: Cancelled requests are not at "Request Finished" status and thus do not display under "View Request History". Cancelled requests may be found under the "View/Resubmit Cancelled Requests" button.


    Request in Processing

    This request is being processed at this moment.


    Request Sent

    This request for an item not owned by Mississippi State has been sent to possible lending libraries and we are waiting for the item to be shipped by a lender.


    Previous Top Next




    Q: Can I request textbooks through Interlibrary Loan?
    .

    A: As of June 1, 2011 the Interlibrary loan department will no longer process requests for textbooks for students. Textbooks are difficult to locate and libraries that own textbooks are usually not willing to lend them to other libraries. When we are able to find a library that will lend us a textbook, the due date is often within 3-4 weeks and not long enough to cover the entire semester.
    Previous Top 





  • Generated using FAQ Generator 2.5, developed by Expinion.net