What is Interlibrary Loan (Illiad)?
Who can use Interlibrary Loan (Illiad)?
Why do I need a username and password?
What if I forget my password?
How is Interlibrary Loan (Illiad) better than traditional ILL systems?
Are there any disadvantages to the electronic system?
How do I create an account?
What are the copyright restrictions for Interlibrary Loan?
What Web browser should I use?
Is security a problem if I use a public workstation?
Why does my browser say youre sending a cookie? Whats in it?
What is the Max Cost? Why do I need it?
How long will I wait for materials I have requested?
Can I do anything to speed up the process?
Is there a restriction to the number of requests I can make?
Are there any restrictions on what I can borrow?
I don't see my older requests when I look at my request history.
How am I notified when my materials arrive?
How do I obtain my materials? Where do I return them?
What is Electronic Delivery?
What if I need a thesis or dissertation through UMI?
Who do I contact if I have problems with or questions about Interlibrary Loan (Illiad)?
What does the status of ___________ mean?
Can I request textbooks through Interlibrary Loan?
Q: What is Interlibrary Loan (Illiad)?
A: Interlibrary Loan (Illiad) is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.
Q: Who can use Interlibrary Loan (Illiad)?
A: This service is available to all MSU Faculty, MSU Staff, currently enrolled MSU students and students considered to be Distance Learners. This service is not available to alumni, courtesy card holders or other institutions with which the MSU Library has an agreement.
"Distance Learning" refers to a body of classes taught either off-campus or via some form of technology that does not require the student to attend class on campus.
Q: Why do I need a username and password?
A: Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.
Your username is your NetID and your password is your NetPassword. No one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.
Q: What if I forget my password?
A: In the event that you forget your password, please contact the ITS Help Desk at (662) 325 -0631 or email@example.com.
Q: How is Interlibrary Loan (Illiad) better than traditional ILL systems?
A: The Illiad is better because:
Q: Are there any disadvantages to the electronic system?
A: Some people might find it troublesome to have to log into Interlibrary Loan (Illiad) using a username and password. We believe this is less trouble than traditional paper and electronic systems, which require you to enter your personal information with each new request.
Q: How do I create an account?
A: Log in to Interlibrary Loan (Illiad), using your Net ID and Net Password. Fill out your personal account information in your profile by filling in all required fields. Be sure to fill out the information completely and accurately. Be sure you qualify to use Interlibrary Loan (Illiad). If you have questions see FAQ question 2. Once you have filled in all the required fields, click on Submit Information.
All loans must be picked up at the desk and will not be mailed unless special circumstances exist and mailing has been approved by the Access Services Staff.
Q: What are the copyright restrictions for Interlibrary Loan?
A: The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyright material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. On of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "Fair Use", that user may be liable for copyright infringement.
This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.
This institution reports the use of photocopies and reproductions in excess of allowable limits to the Copyright Clearance Center and pays the copyright fees associated with these articles.
Q: What Web browser should I use?
A: You need a Web browser that can handle forms, tables, and, preferably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.
Q: Is security a problem if I use a public workstation?
A: Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
Q: Why does my browser say youre sending a cookie? Whats in it?
A: The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use Interlibrary Loan (Illiad) without any problems.
Q: What is the Max Cost? Why do I need it?
A: The Max Cost is the maximum you are willing to pay for an article or loan. Most of the libraries we lend from lend items for free, but from time to time these libraries do not have the required materials needed, and we must order from other sources. When you indicate a max cost of $0 and we exhaust the sources that lend for free, your request will be canceled. If you indicate a max cost of more than $0, the number of sources from whom we borrow is increased. We will always try to borrow from our reciprocals (free lending sources) first.
Most non-reciprocal sources start the fees at $10 with an additional charge per page.
Q: How long will I wait for materials I have requested?
A: The typical request takes at least seven to ten business days to complete. Requests without proper citations or low max cost could take longer. Also, rare or unusual requests take longer to process. If you have not received your material within fifteen days from ordering, please contact the Access Services Department.
Q: Can I do anything to speed up the process?
A: Do not use abbreviations unless the source of the citation uses them. If you know what the abbreviation stands for be sure to include the title in its entirety.
Obtain complete citations from standard biographic sources (i.e. indexes, bibliographies, library catalogs, etc.) and make a note of the source in your request
Be sure to check the holdings of the MSU libraries. The number one reason for unnecessary delay is that the University owns the material.
Q: Is there a restriction to the number of requests I can make?
A: No, but be considerate of others. If you have a large number of requests for a grant or research project, submit them over a few days. This will allow the Access Services staff to process not only your orders, but the orders of other patrons as well.
Q: Are there any restrictions on what I can borrow?
A: The MSU Library adheres to a National Interlibrary Loan Code (1993) that places some restrictions on the materials we can borrow. We do not normally borrow the following:
Q: I don't see my older requests when I look at my request history.
A: From time to time we purge older records older records from Interlibrary Loan (Illiad). Our policy is to keep requests online for several years in order to comply with record keeping requirements of the copyright law.
Q: How am I notified when my materials arrive?
A: That depends on how you filled out the Preferred Notification Method field in your profile. We can contact you either by e-mail or phone.
Q: How do I obtain my materials? Where do I return them?
Copies of articles are sent to you electronically if you have marked "yes" in your profile for Preferred Electronic delivery (if possible). Otherwise, they are held at Mitchell Memorial Library's Access Services department, at one of the branch libraries, or are mailed as per the user's instructions.
All loans must be picked up at either the Mitchell Memorial Library or at one of the branch libraries. Loans will not be mailed unless circumstances warrant a change in policy. All changes are subject to approval by the Access Services Coordinator.
Materials borrowed through Interlibrary Loan must be returned to the Access Services department located in the Mitchell Memorial Library. Please remember that these materials are on loan from another institution and must be returned on time. Please do not place Interlibrary Loan material in the book drop. If the material is returned by any means other than returning them to the Access Services
Q: What is Electronic Delivery?
A: Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through Interlibrary Loan (Illiad), we are able to offer you the option of electronic delivery of these articles in PDF format (Adobes Portable Document Format).
Q: What if I need a thesis or dissertation through UMI?
A: Theses and Dissertations may be purchased through UMI for a fee of $29. This fee must be paid by the requestor and is due at the time of delivery. Once the material is ordered, you are responsible for this fee.
Q: Who do I contact if I have problems with or questions about Interlibrary Loan (Illiad)?
A: System problems or Interlibrary Loan questions: Access Services office at (662) 325-7678 or e-mail to firstname.lastname@example.org.
Q: What does the status of ___________ mean?
Awaiting Copyright Clearance
Awaiting Customer Contact
Awaiting Post Receipt Processing
Awaiting Request Processing
Awaiting Return Label Processing
Cancelled By Customer
Cancelled By ILL Staff
Checked out to Customer
Customer Notified via E-Mail
Customer Notified via Phone
Delivered to Web
In Print Queue
In Return Address Print Queue
Item Checked In
Item Returned Received
Received Incorrect/Partial Item
Request in Processing
Q: Can I request textbooks through Interlibrary Loan?
A: As of June 1, 2011 the Interlibrary loan department will no longer process requests for textbooks for students. Textbooks are difficult to locate and libraries that own textbooks are usually not willing to lend them to other libraries. When we are able to find a library that will lend us a textbook, the due date is often within 3-4 weeks and not long enough to cover the entire semester.